Streamline Your Workflows with Data Science

Our artificial intelligence (AI) systems and machine learning (ML) models enable our customers to act on business-critical insights, identify patterns, and scale their operations. From managing and prioritizing support tickets to forecasting sales opportunities, our solutions are both informative and easy to use. Our solution insights serve over 100,000 global users, with our process automation implementations increasing efficiency by an average of 50%.

Forecast Annual Revenue
Forecast annual revenue

Our forecast model analyzes the impact of global sales deals on annual revenue

Learn More
Eliminate support ticket backlog
Eliminate support ticket backlog

Our prioritization model enables our client to respond to 15 million support tickets a month

Learn More
Analyze event feedback
Analyze event feedback

Our sentiment analysis reduces the time organizers spend evaluating event feedback from hours to seconds

Learn More
Engage your audience
Engage your audience

Our emotion analyzer uses video to evaluate real-time audience sentiment from facial expressions

Learn More
Boost sales by targeting high-impact customers
Boost sales by targeting high-impact customers

Our recommendation model identifies prospective customers with the highest sales potential

Learn More
Respond quickly to customers
Respond quickly to customers

We created a chatbot that can answer over 5,000 question types with 90% accuracy

Learn More
Resolve support tickets faster
Resolve support tickets faster

Our anomaly detection model effectively anticipates support and staffing needs

Learn More
Enable voice-based data search
Find trends in customer reviews

Our text analytics engine converts unstructured text into meaningful insights

Try Text Analytics Engine for free
Ask us about our AI/ML capabilities

Text Analytics Engine

What are you doing with your text data? Social media posts, event feedback, customer comments – all valuable sources of information. With so much data at your disposal, it can be hard to identify actionable insights. Our Text Analytics Engine does that for you.

TextAnalytics

Using our Text Analytics Engine, you can:

  • Use pre-trained machine learning (ML) models to generate trends and insights from unstructured text
  • Visualize keywords and trends
  • Understand underlying text sentiment
  • Share your insights by downloading the final report as a PDF


SuSAn: Support System Analytics Dashboard

Optimize customer support channels. Using predictive analytics, our SuSAn dashboard enables support channels to close tickets faster and improve customer satisfaction.

Key Features:

  • Increase team productivity with recommended support ticket resolutions
  • Resolve high-risk tickets faster through automated prioritization
  • Increase customer satisfaction with a prioritization index
  • Improve team management with anticipated ticket volume reports
  • Reinvent agent training plans based on customer sentiment categorization

SuSAn

AI & ML Consulting

We offer a range of AI & ML consulting options on AppSource. During these engagements, we enable you to extract meaningful insights and eliminate routine tasks using ML models trained on your data.

New

Forecasting ML Model: 4-Week Implementation


  • Forecast key metrics and gather key insights with a reliable machine learning model trained on your data

Popular

Text Analytics Engine:
2-Wk Proof of Concept (POC)


  • We enable you to extract actionable insights from text collected through various customer feedback channels

Free

Text Analytics Engine


  • Discover meaningful insights for text feedback generated from various customer channels with our ML tool


Case Studies

View All
Do you have a question about data science, or are you interested in working with us?​​
Please email Sales@MAQSoftware.com