Streamline Your Workflows with Data Science
Our artificial intelligence (AI) systems and machine learning (ML) models enable our customers to act on business-critical insights, identify patterns, and scale their operations. From managing and prioritizing support tickets to forecasting sales opportunities, our solutions are both informative and easy to use. Our solution insights serve over 100,000 global users, with our process automation implementations increasing efficiency by an average of 50%.
Forecast annual revenue
Our forecast model analyzes the impact of global sales deals on annual revenue
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Eliminate support ticket backlog
Our prioritization model enables our client to respond to 15 million support tickets a month
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Analyze event feedback
Our sentiment analysis reduces the time organizers spend evaluating event feedback from hours to seconds
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Engage your audience
Our emotion analyzer uses video to evaluate real-time audience sentiment from facial expressions
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Boost sales by targeting high-impact customers
Our recommendation model identifies prospective customers with the highest sales potential
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Respond quickly to customers
We created a chatbot that can answer over 5,000 question types with 90% accuracy
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Resolve support tickets faster
Our anomaly detection model effectively anticipates support and staffing needs
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Find trends in customer reviews
Our text analytics engine converts unstructured text into meaningful insights
Try Text Analytics Engine for freeAsk us about our AI/ML capabilities
Text Analytics Engine
What are you doing with your text data? Social media posts, event feedback, customer comments – all valuable sources of information. With so much data at your disposal, it can be hard to identify actionable insights. Our Text Analytics Engine does that for you.
Features:
- Use pre-trained machine learning (ML) models to generate trends and insights from unstructured text
- Visualize keywords and trends
- Understand underlying text sentiment
- Share your insights by downloading the final report as a PDF
SuSAn: Support System Analytics Dashboard
Optimize customer support channels. Using predictive analytics, our SuSAn dashboard enables support channels to close tickets faster and improve customer satisfaction.
Features:
- Increase team productivity with recommended support ticket resolutions
- Resolve high-risk tickets faster through automated prioritization
- Increase customer satisfaction with a prioritization index
- Improve team management with anticipated ticket volume reports
- Reinvent agent training plans based on customer sentiment categorization
AI & ML Consulting
Forecasting ML Model: 4-Week Implementation
- Forecast key metrics and gather key insights with a reliable machine learning model trained on your data
Text Analytics Engine:
2-Week Proof of Concept
- We enable you to extract actionable insights from text collected through various customer feedback channels
Text Analytics Engine
- Discover meaningful insights for text feedback generated from various customer channels with our ML tool
